• Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery.
• If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our Customer Service Department directly at +91 9414156182.
• We are also unable to accept cancellations or change requests via e-mail.

Changes in the order can be entertained only 24 working hours prior to the date of delivery in the Domestic Express deliveries unless confirmed by our Customer Service team on email. For courier orders, its 4 working days.

We are unable to cancel any order unless informed 24 hours (domestic hand delivery) / 48 hours (international) prior to the delivery date.

Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences.

Before major holidays, we recommend that you place your orders at least 2 days in advance.

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.